Helpdesk
CISS Dashboard Application

HELP DESK

Total Active

1656

Active w/o SCOM

897

SCOM

756

New

169

In Progress

Pending

Awaiting Customer

Awaiting Vendor

Awaiting Parts

Awaiting Approval

TNT %

All Incidents by SLA Status

All Incidents by Status

All Incidents by Source

All Active Incidents by Support Group

Weekly Incidents by Created Date

Weekly Incidents by Resolved Date

Incidents by Classification Category

Use SHIFT + Mouse Drag Region Selection combination on mouse-enabled devices to zoom in data for a specific period of time

Use the mousewheel to zoom in and out